Returns & Exchanges
At Kiefer Aquatics, we stand behind our gear; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all swim gear is in its original, unused condition with tags attached to qualify for a return.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process.
Pack Your Gear
Securely pack your items in their original packaging, ensuring all tags and protective liners are intact, and attach the shipping label.
Ship and Refund
Drop off your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing